Service & contracts
Support designed into the installation.
For systems supplied by Rambalshy, we coordinate commissioning, user orientation, warranty processes and service support around the equipment, site and written scope.
Service approach
A service plan starts before handover.
Site readiness, configuration, training and future support are considered together. Coverage, visit frequency, parts availability and response commitments are confirmed for the specific system and location.
01
Before delivery
Room readiness and delivery planning.
02
At handover
Configuration checks and user orientation.
03
During warranty
Documented manufacturer coordination where applicable.
04
Under contract
Planned maintenance and agreed support scope.
01 — Site readiness & installation
Prepare the room for a clean handover.
+Site-readiness review
+Delivery and installation plan
+Labelled connections and basic function checks
+Handover documentation
02 — Commissioning & user orientation
Put the system into use with the right team.
+Configuration verification
+Clinical workflow orientation
+Biomedical familiarisation
+Training records and next-step guidance
03 — Preventive maintenance & contracts
Coverage written around the system and site.
+Planned maintenance where agreed
+Contract coverage and exclusions
+Service-request route
+Visit reports and records
04 — Parts, repairs & warranty coordination
One route for parts and manufacturer coordination.
+Fault assessment
+Parts availability and lead-time confirmation
+Warranty-case coordination where applicable
+Written status updates
Service availability depends on the supplied system, location, warranty status and written contract.
Service request
Tell us what the system is doing.
The model, serial number, location, symptom and urgency help us route the request correctly.